During Stage 4 lockdown our store door will be locked but we are still OPEN for contactless local pick up & delivery.

faq

In using this website you hereby acknowledge that you have read and understood these Terms of Use and therefore agree to all the conditions setout herein. Please note that the following terms used as “us”, “we” and/or “our” is in reference to “DAD’s Jukebox Hire & Party Goods”, and “you” and/or “your” is in reference to “you, the customer”.
In placing an order with us you acknowledge that you are 18 years and/or over. If orders are made by a minor, which incurs any such loss or damage, we reserve the right to seek compensation from their parent/guardian.
Dad’s Jukebox Hire & Party Goods is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Dad’s Jukebox Hire & Party Goods Privacy Policy.
The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include: Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
Information derived from communications between us and you
We also collect information about you when you download trials from our website www.dadspartysupplies.com.au. The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself; for example, by completing an online form when you request product information, or when you send us email we will record your mail address.
How we use your information
We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:
1. To establish and maintain your relationship as a customer of Dad’s Jukebox Hire & Party Goods.
2. To provide the products and services you have requested from Dad’s Jukebox Hire & Party Goods.
3. To administer and manage those products and services.
4. To answer your inquiry.
5. For direct marketing by email, specials on products or services you have shown interest in.
6. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Dad’s Jukebox Hire & Party Goods which you would not like to receive, please contact us and we will remove your name from our mailing list.
Access to your personal information
In most cases, you can gain access to the personal information that T/A Dad’s Jukebox Hire & Party Goods holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.
Security
Dad’s Jukebox Hire & Party Goods will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The internet is not always a secure method of transmitting information. Accordingly, Dad’s Jukebox Hire & Party Goods cannot accept responsibility for the security of information you send to, or receive from us over the internet or for any unauthorized access or use of that information. Credit Card information will only be kept on file for hire products, will be kept in a secure place and will only be kept for the duration of the time that the hire item is in your care. Once we have received the hired item back in full working order, your credit card information will be given back to you to dispose of as you wish.
Changes to this Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.dadspartysupplies.com.au. We suggest that you visit our website regularly to keep up to date with any changes.
Contact Us
If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on dadspartyshop@optusnet.com.au.
Any orders made through this website or in store, is you agreeing to purchase the products you require based on the Terms of Use. Once you have placed an order, an order confirmation will be sent via email to you. This will indicate that the order has been sent to our system for processing. It does not confirm that we have viewed the product list and have those items available for purchase. We are unable to guarantee that any product viewable on this website will be available for purchase. From time to time some products may become unavailable to us without prior acknowledgment from our suppliers. If this should occur you will be contacted by either telephone or email and an exchange of goods or refund will be offered. Therefore please make sure that all contact information is correct before finalizing your purchase. We reserve the right to terminate, edit, cancel accounts or refuse service to any person at our sole discretion. All transactions, details and correspondence made with us, for legal reasons are required to be kept on file. This information is stored in a safe place and kept in the strictest of confidence. For further information please refer to our Privacy Statement.
All Prices are in Australian Dollars only including GST. Shipping costs are excluded from individual prices and are added to your order on completing your transaction. Prices of products and shipping are subject to change without notice. For any orders saved for later purchasing, we suggest upon completing your order, that you be sure to check for price changes as you will be charged at the adjusted price.
All payments are to be made prior to receiving your goods. If payments are not processed by the time required, no prior arrangement has been made and/or you cannot be contacted to organize a form of payment, we then reserve the right not to proceed with the delivery your goods therefore resulting in your order being cancelled.
In-Store Purchases Only
Payments for items to be collected can be paid for at time of collection. Any orders requiring delivery must be paid for at least 24 hours prior delivery. If payment has not been received in this time you will be contacted for payment. If you cannot be contacted we then reserve the right to cancel your order. Cash or cheque payments on delivery will be considered on a case-by-case basis only and at the discretion of the store manager/s.
Cash or Credit Card
Payments via cash must be made in Australian Dollars only.
We accept Visa, Mastercard, Diners or Amex. Please note however that any payments made by Diners or Amex will incur a 2% surcharge.
Cheque Payments
Cheques Payments will only be considered for in store purchase only upon the discretion of the store manager/s. If payment via cheque is considered for you, we reserve the right to hold items purchased until the cheque has been received and cleared into our bank account.
We recommend that Cheque Payments that are considered, be provided to us by either mail or in person at least 7 business days prior to your required date to allow time for postage and/or cheque clearance.
If we do not receive the Cheque in the timeframe required you will be contacted for an alternative payment method and if we are unable to contact you we reserve the right to cancel the order.
Direct Deposit
Direct Deposits are mainly for the purposes of our Venue Centres. If you qualify for this form of payment method an invoice/statement will be sent to you with a payment amount and due date.
Arrangements for Direct Deposit may be considered for individual customers by prior arrangement with a Store Manager. If this payment arrangement is made, you will be required to make the payment within 5 business days prior to the required date of your order allowing times for the funds to appear in our account.
Bank account details will be provided to you if this payment method has been arranged.
Please note on your payment your invoice/sales order number as well as your surname e.g. Smith-12255 as so we know what and who the payment is for. If you fail to do so there may be a delay in sending the order to you until we are 100% certain that the order has been paid for, which will require proof e.g. bank statement, to confirm that the payment was made by you.
Website Purchases
Our goal is to make this as quick and easy for you as possible so you receive your goods within a timely manner. However, as much as we endeavor to get your order to you promptly and payments processed within 24 hours of receiving the order, please be aware however that orders made on weekends and/or public holidays may cause delay.
Credit Card
Payments can be made by Visa or Mastercard only. These payments will not be processed until we have received and processed the order for shipping. Please note that any credit card information provided is keot secure and disposed of once the order has been processed.
PayPal
A PayPal account is required for this option of payment
You must use the same email address that is used within your PayPal account.
You will be taken to the PayPal website on completing your order with us to finalise the payment.
Once you have logged onto your PayPal account, follow the prompts in completing the transaction.
Change of Mind or Incorrect Orders
Please choose carefully when selecting your products as refunds, exchanges or returns for part or all of an order are not a requirement of a retailer and if it is so, will be done on a goodwill basis upon the consideration of the following requirements:
We reserve the right to apply a 10% restocking fee.
We must be notified within 48 hours of you receiving your order.
The item must be unopened and in its original packaging.
Satisfactory condition for re-sale. If we do not consider the product to be in a satisfactory condition we reserve the right to decline a refund, exchange or return of the item.
Was not a “Special Order” (an item ordered specifically for you only, that does not commonly appear within our store or website).
Is not a costume, costume accessory e.g. wigs, masks etc., and/or edible cake decorations as ee cannot resell these items due to health regulations.
We reserve the right to decline a refund, exchange or return for any large quantity items and/or large items. It is at our sole discretion as to what we consider large quantity or a large item.
We will not provide a refund for any unused gas within hired helium tanks. Any gas remaining in tanks are forfeited by you as we cannot re-hire used tanks.
No discounts have been applied to products requiring return.
You accept responsibility for shipping costs for the return of the item to us and for the cost of any item exchanged required to be sent to you.
Faulty or Damaged Items
All products are checked prior to completing your Order. On the rare occasion that an item or items may become "damaged" in transport to you or an item is faulty the following conditions will be considered if a refund or replacement is to take place.
We must be notified within 48 hours of you receiving your order
If an item is damaged upon receiving it and is unable to be presented out our store for inspection, we require you to email a photograph/video of the item alongside its packaging and the package/box it was shipped to you in to determine how damage was caused for insurance purposes
A refund or replacement of any product will only be processed once we have received the item back in our care along with all the packaging and it has been thoroughly assessed to determine if a refund or replacement is warranted
It is at our discrestion to determine whether a refund or replacement of the product is warranted. If we feel the product has been misused or mishandled we reserve the right to reject the claim
Latex balloons will not be refunded or replaced as they are a fragile item and we are unable to guarantee that they will fulfill the purpose intended.
Any hire equipment is checked upon you receiving the equipment for use. However if you find the equipment is faulty, you are required to contact us at first knowledge of the problem as in most cases we are able replace the item with another. If we are unable to replace the item, a refund maybe considered depending on circumstances. No refunds will be given if we are not advised of the problem straight away.
Any hire equipment we find damaged or misused upon receiving the item back into our care, we reserve the right to contact you for compensation for the cost of fixing or the cost of replacement of that item.
Whilst we endeavor to have your order to you in a timely manner once we have processed and packed your order. Unfortunately however, we do not control the post, therefore whilst we aim to have your order to you within 5 days of purchase (depending on location of delivery), please allow up to 10 business days. If we are having trouble processing your order due to stock unavailability or delay you will be contacted to advise of such a delay. You will be advised once the order has been despatched.
Shipping Options Available
Regular Post (within Australia Only)
Flat rate of $10
Shipped through Australia Post
Will deliver anywhere within Australia
Shipped through Australia Post
Will deliver anywhere within Australia
Pick-up in Store by You
Orders can be collected from Shop 2/1385 Ferntree Gully Road, Scoresby (next door to Woolworths).
There will be no shipping or handling charges.
Once we have completed your order, you will be contacted to organise collection of your items.
Please allow at leaset 2 business days for us to get your order ready. If we have not contacted you after that timeframe, please feel free to contact us on (+61) 3 9763 3844.
You will be required to sign for your products. If you require a thrid party to collect your order, we must be notified in writing by you prior to them coming into our store.
You or a third party person may be asked for identification to ensure that the goods are being given to the correct owner.
We would like to thank you for shopping with Dad's Jukebox Hire & Party Goods and we look forward to being a part of your functions now and hopefully in the future. Please feel free to contact one of our friendly staff if you have any questions regarding these Terms of Use.
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